Welcome to Dr Patel and Dr Tailor's Surgery

Enhanced Access - Patient Engagement Survey

As part of the ongoing NHS transformation, in 2019 the 12 GP practices in North West Leicestershire came together to form a Primary Care Network. All practices are required to open between the core hours of 08:00 and 18:30 and from 1st October 2022 the Primary Care Network will be asked to provide extra hours outside of core hours which will be known as Enhanced Access. We are keen to understand what you, as patients, would like to see available and we will use your feedback to help model the new service.

Please click on the link below to complete our short survey. This should take you no more than 5 minutes to complete.

https://forms.office.com/r/5bmmpfpxJC

Thank you for having your say.

North West Leicestershire Primary Care Network

Your GP practice is open: but you will notice some differences

 We  know that our patients continue to need our help with all the usual health care needs they have.  So, although we are very busy we remain open to provide the care you need.  It's important to:

• get medical help if you think you need it
• keep any appointments or procedures you have booked – unless you’re told not to go
• go to hospital if you’re advised to

 We may have to rearrange appointments or clinics, sometimes at short notice;

To prevent the spread of coronavirus (COVID-19) there have been changes to GP appointments. But it's still important to get help from us if you need it. You can contact your GP surgery by:

visiting our website

using the NHS App (see below)

calling us

You can also order repeat prescriptions online.

You will only be asked to visit the surgery if absolutely necessary. We will advise you about what to do. A phone or video call with a GP, nurse or other healthcare professional may be booked for you. We will discuss the best option with you.

Reception staff may ask you a few questions about your condition to make sure you get the right care you need. They will never make a clinical decision about whether you need see a doctor but will be able to advise you about what the alternatives are if appropriate.

Your local pharmacist can provide advice and treatments for minor ailments and conditions and without the need to book an appointment

Often you can use self –care to meet your health needs. The best place to get accurate health information is the NHS website. The NHS website has information and advice on medical conditions and symptoms,  common medicines, healthy lifestyle

Go Digital! The NHS has a range of Apps that can help you look after yourself.  You can use online services and apps that may allow you to: Visit Health at home to take control of your health and wellbeing with advice and information on self-care, conditions, treatments and medicines. You can use online services and apps that may allow you to:

order repeat prescriptions

see parts of your health record, including test results

book, check or cancel appointments

If you have an urgent care need you can also call NHS 111 which is available 24 hours a day, 7 days a week

The NHS APP is a simple and secure way to access a range of NHS services on your smartphone or tablet 

Thank you very much for your continued support and please continue to follow the public health advice and stay safe during this pandemic. 

Your GP Practice Team

Useful Emergency numbers: 

NHS out of hours service:111

Emergency Dentist: 03300417062

Urgent Care Centre: 01509 611600

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

The practice has a car parking facility, which has disabled car parking spaces. However, occasionally, when the practice is busy, it may be necessary to park on the road.